Brand Protection

Our Commitment Against Counterfeiting

At Cranberry, we prioritize the quality, craftsmanship, and authenticity of each and every product we offer. Counterfeiting is not only unlawful but also poses serious concerns. Counterfeit goods bypass essential inspection procedures and frequently fail to meet safety, health, and labor regulations, which encompass child labor and human rights laws. The repercussions of counterfeiting extend beyond legality; they detrimentally impact our economy by causing substantial revenue losses, job cuts, and reduced tax revenue. In fact, it's estimated that counterfeit activities drain the United States economy of 250 to 500 billion dollars annually.

Our Brand Protection and Anti-Counterfeiting Efforts

In our efforts to safeguard the integrity of the Cranberry brand and shield consumers from counterfeit products, we collaborate closely with law enforcement and customs authorities within the United States. Furthermore, we maintain vigilant surveillance over both online and offline channels to detect and prevent the distribution of counterfeit merchandise.

Scam Alert

Due to the COVID-19 pandemic, we have been experiencing a surge in demand for face masks and gloves. During these times of high demand, many PPE suppliers like ourselves have discovered fraudulent and criminal activity. Please be aware when purchasing potential false claims of our products as these diminish the value and integrity of our brand. Cranberry does not authorize use of our trademark to any third party manufacturing facility, nor do we authorize any oversea distributors for sales or allocation to the US. Only authorized distributor or approved/verified buyer have access to Cranberry product.

Watch out for the following:

  1. Third Party Brokers
    Cranberry does not use any third-party brokers, nor do we appoint any agent or representative to deal with securing allotments. Do not work with any individuals, agents, or companies claiming to represent Cranberry or have access to Cranberry products that are not authorized from our list of US distributors.

    All export sales of Cranberry gloves and masks are handled directly by Cranberry. All international Cranberry distributors are only allowed to sell Cranberry products within their designated country or region.

  2. Ghost Company
    Whether you have been approached from a great sales pitch from a legitimate website such as LinkedIn, or a thematic business site, chances are it’s too good to be true. Result? Fraudulent offers from ghost businesses that have no history and never existed before the pandemic.

    Always carry out due diligence on the background of the seller/company, obtain proof of product and background business history.

  3. Phantom Inventory & Potential Fake Products
    It is not uncommon for fraudsters to claim they can procure 1 million to over 1 trillion boxes of products available. Beware of astronomical numbers presented to you, normally this is a red flag that none of the quantity is real.

    There are also fake and unofficial products coming into the market that may use our Cranberry brand name and logo. These products are made and distributed without the knowledge and consent of Cranberry.

    If you suspect a product you received is fake, please do not hesitate to contact us and send pictures to:
    US: info@cranberryusa.com

  4. Alphabet Dupe
    NCNDA, SPA, LOI, LC, IPO, BCL, ICPO, POF, OTG, …..LOL!!!

    Beware of the alphabet soup of abbreviations, this is always the first sign of fraud. Documentations such as bank confirmation letters, attorney letters confirming business entity, letters of credit, all can be fake and used to solicit information from you. Once provided, your personal information will then be used or sold for more fraudulent opportunities.

If you think you have information of suspicious activity by a vendor, or believe you were a victim of a scam or attempted fraud involving COVID-19, please report it:

Authorized Channels

Genuine Cranberry products are exclusively available through authorized distributors. To locate a distributor, kindly reach out to us via email at info@cranberryusa.com.

Please be aware that we do not entertain requests for product authentication or the identification of authorized distributors. It's essential to exercise caution when encountering deals or prices that seem too good to be true. We do not distribute our products through online discount stores or third-party warehouses that claim to offer inventory inspections.

Exercise caution when dealing with counterfeit websites that falsely proclaim to be "official." These fraudulent sites often employ misspelled variations of the word "Cranberry" in their URLs and attempt to mimic the design and appearance of cranberryusa.com. These deceptive websites may also surface in search engine results.

Even on auction websites, be cautious of purportedly "authentic" product listings, as counterfeit goods may still be available for purchase despite the claims made in the product descriptions.

Reporting Counterfeits

To report instances of infringement and counterfeit listings, please utilize our dedicated counterfeit reporting form, accessible here. Our mission is to combat the unauthorized production and sale of counterfeit Cranberry products, and we greatly value any information you can share to aid us in our endeavors. Kindly provide as comprehensive details as possible, including specifics such as the product's location, type, and quantity available for sale. Your detailed input significantly supports our anti-counterfeiting initiatives.

You can submit reports of counterfeits anonymously through the form. Your email address will solely be used for the purpose of filing and investigating your report.